Return and Refund Policy

At Soukheaven, we prioritize customer satisfaction. If you’re not happy with your purchase, we offer a simple return and refund policy to ensure a smooth shopping experience.

Eligibility for Returns

You can request a return if:

  • The product is damaged, defective, or incorrect upon arrival.
  • The item is unused, unworn, and in its original packaging.
  • The return request is made within 7 days of receiving the order.

“Read the Return and Refund Policy. Enjoy hassle-free returns and easy refunds on health, beauty, kitchen, and home products. Get your refund processed within 5-7 business days.”

How to Initiate a Return?

To start a return, follow these steps:

  1. Contact our support team at admin@soukheaven.com  or call +971528170192 with your order ID and reason for return.
  2. Our team will verify your request and provide return instructions.
  3. Pack the product securely and send it to the address provided.

Refund Policy

  • Refunds are processed within 5-7 business days after we receive and inspect the returned product.
  • Refunds will be credited to your original payment method.
  • If your refund is delayed, check with your bank or payment provider before contacting us.

Non-Returnable Items

Some products cannot be returned or refunded, including:

  • Personal care & beauty products (for hygiene reasons).
  • Health & fitness supplements (if opened).
  • Custom or personalized items.
  • Clearance and sale items.

Exchange Policy

We allow exchanges for defective or incorrect items. To request an exchange, contact us within 7 days of delivery.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. If you still need help, reach out to us at admin@soukheaven.com

Contact Us

For any return or refund inquiries, feel free to contact:
📩 Email: admin@soukheaven.com
📞 Phone: +971528170192
📍 Address: Al Mankhol Dubai