Terms & Conditions
Introduction
Welcome to Soukheaven! These Terms & Conditions govern your use of our website and services. By accessing or purchasing from Soukheaven, you agree to comply with the following terms.
“Read the Terms & Conditions of Soukheaven before shopping. Understand your rights, responsibilities, payment terms, refunds, and more.”
If you do not agree with any part of these Terms & Conditions, please refrain from using our services.
General Information
🔹 Website Name: Soukheaven
🔹 Business Type: E-ommerce (Health & Fitness, Beauty & Personal Care, Kitchen Accessories, Home & Decor)
These Terms & Conditions apply to all users, including visitors, buyers, and merchants.
Eligibility to Use Our Services
By using our website, you confirm that:
✔ You are at least 18 years old or have parental consent.
✔ You agree to provide accurate and complete information during purchases.
✔ You will not engage in fraudulent or illegal activities on our website.
We reserve the right to terminate accounts that violate these terms.
Products & Pricing
All products and prices listed on Soukheaven are subject to change without prior notice.
🔹 Product Availability: Some items may become unavailable after purchase. In such cases, we will notify you.
🔹 Price Adjustments: Prices may change due to promotions, supplier changes, or seasonal discounts.
🔹 Taxes & Duties: Customers are responsible for any applicable taxes and customs duties.
Order Processing & Payment
✔ Accepted Payment Methods: Credit/Debit Cards, PayPal, and Other Secure Payment Options.
✔ Order Confirmation: A confirmation email will be sent after successful payment.
✔ Order Cancellations: Allowed only before shipment. Once shipped, refer to our Return & Refund Policy.
🔹 Fraud Prevention: We use secure payment gateways to prevent unauthorized transactions.
Shipping & Delivery
📦 Processing Time: Orders are typically processed within 1-3 business days.
🚚 Shipping Time: Delivery times vary based on your location and chosen shipping method.
🌍 International Shipping: Available, but customs fees may apply.
Soukheaven is not responsible for delays caused by shipping carriers or customs authorities.
Returns, Refunds & Exchanges
We offer a hassle-free return policy. Please review our Return & Refund Policy for details.
🔹 Return Period: Returns must be requested within 7-14 days of receiving the product.
🔹 Refund Processing: Refunds are processed within 5-7 business days after approval.
🔹 Non-Returnable Items: Personal care products, opened supplements, and clearance items.
For assistance, contact our customer support team.
User Conduct & Restrictions
By using Soukheaven, you agree NOT to:
❌ Violate any laws or third-party rights.
❌ Upload harmful content like viruses or malware.
❌ Attempt to hack, scrape, or interfere with our website.
❌ Use fake information or fraudulent payment methods.
Violating these rules may lead to account suspension or legal action.
Intellectual Property Rights
All content on Soukheaven, including:
✔ Logos & Branding
✔ Images & Product Descriptions
✔ Website Design & Text
is protected under copyright and trademark laws. You may not reproduce, copy, or distribute any content without permission.
Limitation of Liability
Soukheaven is not responsible for:
🚫 Delays or errors caused by third-party services (shipping, payment gateways, etc.).
🚫 Unauthorized access to user accounts due to weak passwords.
🚫 Losses resulting from misuse of our products.
Our maximum liability for any claim will be limited to the amount paid for the purchased product.
Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time. The latest version will always be available on our website.
Continued use of our services after changes implies acceptance of the new terms.
Contact Us
For any questions regarding these Terms & Conditions, please contact us:
📧 Email: admin@soukheaven.com
📞 Phone:+971528170192
📍 Address: Al Mankhol Dubai
